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Software Consultant

Remote + Client Travel
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Role overview

Department

Professional Services

Location

To be confirmed

Work style

Remote + Client Travel

Employment

To be confirmed

Experience

3–5 years

Apply now

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Job Description

Are you ready to trade long hours on your feet for a career where your industry expertise can make an even greater impact?

If you’ve built your career in hospitality, clubs, recreation, restaurant, or retail and are looking for a new challenge, this is an opportunity to leverage your operational knowledge in a rewarding consulting role.

At Total e Integrated, we help clubs, recreation facilities, hospitality organizations, retailers, and community organizations streamline operations through innovative software solutions. As a Software Consultant, you’ll combine your operational expertise with technology to help clients successfully implement, configure, and optimize our software platform.

You’ll serve as a trusted advisor throughout the implementation process—leading discovery workshops, recommending best practices, configuring solutions, delivering training, and ensuring clients are set up for long-term success.

This role offers a combination of remote work and the opportunity to travel to client sites for onsite training, project meetings, and go-live support when required.

Key Responsibilities

  • Lead client discovery sessions to understand business processes and document functional and technical requirements.
  • Analyze operational workflows and identify opportunities to improve efficiency through software solutions.
  • Configure TEI software modules to align with client business requirements.
  • Perform solution testing and validation to ensure successful implementation.
  • Deliver engaging training sessions for administrators and end users virtually and onsite.
  • Provide implementation consulting, best practice recommendations, and change management guidance throughout the project lifecycle.
  • Build strong client relationships while serving as a trusted advisor during implementations.
  • Collaborate with Project Managers, Development, Support, and Product teams to ensure successful project delivery.
  • Troubleshoot implementation issues and assist clients in complex integrated environments.
  • Create and maintain implementation documentation, training materials, and knowledge resources.
  • Travel to client locations for onsite workshops, implementations, training, and go-live support as required.
  • Deliver exceptional customer service while meeting project timelines and quality expectations.

Qualifications

  • 3–5 years of experience in hospitality, club management, recreation, retail, or a related industry.
  • Experience participating in software implementations or operational system rollouts.
  • Strong understanding of Food & Beverage operations, POS systems, back-office operations, inventory management, and eCommerce.
  • Experience configuring or administering business software applications.
  • Excellent presentation, facilitation, and client-facing communication skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Comfortable managing multiple projects and priorities in a fast-paced environment.
  • Ability to explain technical concepts to non-technical users.
  • Quick learner with the ability to adapt to new technologies.
  • Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
  • Basic to intermediate understanding of accounting principles.
  • Experience supporting organizational change and user adoption.
  • Willingness and flexibility to travel to client sites as project requirements dictate.
  • Flexibility to occasionally work outside standard business hours to support project milestones.

Preferred Qualifications

  • Post-secondary education in Hospitality Management, Business, Information Technology, Adult Education, or a related field, or an equivalent combination of education and experience.
  • Experience with Microsoft SQL is an asset.
  • Experience using JIRA or similar project management tools.
  • Experience with hospitality, club management, or recreation management software.

Why Join Total e Integrated?

  • Make a meaningful impact by helping clients transform their operations through technology.
  • Work with industry experts in a collaborative, supportive, and innovative environment.
  • Expand your career through continuous learning and professional development opportunities.
  • Enjoy competitive compensation and opportunities for advancement.
  • Travel and build relationships with clients across North America while gaining exposure to a wide variety of organizations.
  • Help shape the future of software solutions for clubs, hospitality, recreation, retail, and community organizations.

Apply Now

Apply for Software Consultant.

If you’re passionate about hospitality, enjoy solving business challenges, and are excited about helping clients succeed through technology, we’d love to hear from you.