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Member Self-Service Technology
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Tee Time Bookings
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Unlimited member recognition and preference management providing the information your staff needs to deliver unparalled member service experiences
Reserve rounds for as many players as you prefer, with pre-arrival member check-in and proceed directly to the first tee
Deliver frictionless payment solutions that delight your members and make their experiences seamless
Register and pay for special events, dinners, concerts and more.
Make dining reservations with table preferences and special requests made in advance
Reserve Spa Services, Tennis Courts, All types of instruction, Cabanas, fitness classes and more.
The Most Complete Set of Member Self-Service Tools, Right in the Palm of Your Hand
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Members have the ability to make edits and additions to their profile through the mobile application or right on the website and every department is updated in real time. Staff members can make the same edits in any department and all departments and online outlets are immediately updated. Never get caught with outdated member information again.
Tee Time Reservations
Make reservations and manage those reservations by adding or removing guests, checking in for tee times in advance on a laptop or mobile phone, pre-pay guest fees or cart fees and head straight to the 1st Tee. Never before have members been able to complete their pre-round notifications and head right out on the golf course.
Have more demand for tee times than you have available openings? Some of our largest and busiest clients use our lottery system to ensure that all members are given fair and equitable access to tee time inventory, with additional tools to make sure tee times access is distributed as fairly and consistently as possible.
Let your members add retail or F&B items to their visit prior to arrival, order on their phone while at the property, and reach out to them with special offers after their visit with custom offers designed just for them.
Are you offering frictionless online shopping experiences to your members that give you and your team the ability to introduce your members to the newest products, customized special orders or featured access to deals provided by businesses in your community looking to reach your audience? Whatever your ecommerce plan, we are here to deliver you unmatched options and customizations.
Tournaments and Events
Manage your events with mobile and online reservations, advanced payments and a host of other event options designed to make your property an interactive experience for event directors.
Clinics, Camps and Leagues
Accelerate these opportunities with marketing tools that drive awareness and participation.
Reservations that include a wide range of member self-service including table preferences, guest additions and special request features that enable your staff to deliver an unmatched experience for the special moments in your member’s lives.
Let your members order what they want from anywhere on the property with the ability for your staff to deliver it right to where they are in real time.
Full instructional management with the option of selecting instruction based on time, content, or instructor preferences. Let your members grab the instructional help they need from the people they trust the most at your club.
Tennis Court and Additional Amenity Bookings
Allow your members the option of reserving their preferred time everywhere they want to enjoy the club. Including: tennis courts for practice or play, spa services, shooting range, cabanas, fitness classes, yoga, bocce and an unlimited amount of other specialized reservation services.
Members can alert valet services when they are ready for their car with the push of a button.
Members can create custom private group chats with different groups of members all with unique interests. Members can create private groups of other members looking for a drink after work, late afternoon playing partner, another couple to join them for dinner, or a friend to join their son/daughter for fun at the pool.
Member Private Group Chat
For Some Members, Self-Service is Improved Member Service !
The modern club experience continues to evolve as technology creates new opportunities for operators looking to leverage technology in the pursuit of increased member recognition and satisfaction.
Is a Mobile App Enough?
We noticed a trend a couple years ago where members wanted to have information about their club faster and with greater accessibility to the reservation calendars and amenities of the club. We also noticed that the members that embraced this access made more frequent reservations and began to spend more dollars at the club. From that emerging trend, we began investing in tools that allowed operators to give their members the tools they needed to engage with their club in a meaningful way. The demographics of many clubs are shifting in an exciting way, with more young professionals with the need to entertain clients and their families looking for the club that matches their lifestyle. These new members are also extremely comfortable making purchases online or in their mobile device and more frequently than ever, they are looking to prepay for these events so their experience feels highly personalized and completely inclusive. Our fully integrated payments options let your members manage their payment methods and execute frictionless payments in every department on property before, during and after their visit.
Many operators are leaning heavily upon their mobile application to provide the extension of these member self-service options. Unfortunately, we find that many of these clubs have realized less than 30% of their membership having downloaded and allowing for location services, a critical feature for many of the beacon oriented recognition and service delivery options. Our fully integrated mobile application solution leads the industry in member download and engagement, making sure the tools you rely upon are in the hands of as many of your members as possible. But that’s not all, our member web portals are designed to look and act just like a mobile application for those members who aren’t comfortable with a mobile application knowing where they are at all times when they are on property. For members looking for a different solution, we definitely have you covered with tools that rival the look and feel of a mobile application without sacrificing the information and access that members demand. Today, Total E Integrated has a collection of tools that leads the industry, with an eye toward allowing your members to make decisions wherever and whenever they prefer.
The Fullest Suite of Services in the Industry
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